CloudAV Support Forum
October 27th, 2009
At the same time we released Panda Cloud Antivirus Beta3 we also published a new website with two interesting new services; a Collective Intelligence Activity Monitor and user-driven Technical Support Forum.
I really encourage all of you to start using the Support Forums as we have our entire Cloud Antivirus project teams from support, QA and development participating and looking forward to interact with you guys.
Don’t be shy and visit our new support forum, drop us a note or let us know if you’re having any problems. Even if you simply want to say hello or drop suggestions for future versions, we’ll be happy to hear about it.
Pedro Bustamante Categories: support beta3, collective intelligence, support, technical support, website
A CloudAV Forum is great.
Now i surf on four Panda Forums. Swiss German, German, international and now CloudAV Forum.
I think it is time for a global Panda Forum. (like the kaspersky forum)
All languages, all Panda products in one big Forum.
What do you say?
@kev yes kev, that’s one of the many projects we have to do
@Pedro Bustamante
Thats great, thank you Pedro
love the new version of panda cloud.
Unfortunately .90 is running horribly while .83 ran flawlessly. Something detrimental to the lightheartedness of Cloud has changed.
@Wiebelhaus That’s weird Wiebelhaus, it should be exactly the other way around. Make sure you allow it to run the initial scan right after install. Let it sit for about 5 mins or simply perform a quick scan. Then you should be OK after that.
@Pedro Bustamante
Will try , thanks.
Do I need Windows Firewall and Anti-virus if using Panda Cloud? If not, how do I turn off the Windows Antivirus?
Lisa F.
@Lise Fuhrer Yes you still need a firewall. Please make sure your Windows Firewall is turned on (Start, Control Panel, Windows Firewall).
Any data on how good beta 3 is at detecting and removing root-kits?
The PC mag article last June said version .09 wasn’t very good.
@paul pavlat Actually PCMag reviewed Beta1. There’s a more recent review of Beta2 by PCWorld here:
http://blog.cloudantivirus.com/2009/08/31/cloud-antivirus-1-in-pc-world-comparative/
I can’t sign in to panda. It says already and account with this email address but when I try to logon it says can’t find email address.
I have been trying on three differeent machines with three differeent address rcc@starband.net, jac343@starband.net and rcc329 @starband.net and I get the same results.
Thanks for any help you can provide.
Do I need to uninstall beta 2 before I can install beta 3?
@Robert Crothers did you receive a confirmation email from “cloudantivirus”? If you did, did you click on the link in the email to activate the account? What email address was the email sent to?
@misterbravo You can simply run the Beta3 installer and it will uninstall the previous version and install the new one.
i just installed Panda Cloud Antivirus but where i can find out Virus Definition update button
I just installed Cloud Antivirus. I have noticed that the Antivirus shows a message that it is not working properly and that it is switched off when i start my computer. Why is this? Any resolution?
@arsalanAly There is no “update” button. As Panda Cloud Antivirus works in real-time against PandaLabs Collective Intelligence servers, it does not need to “update”.
@Rithesh please post this problem at the tech support forum at http://www.cloudantivirus.com/forum.
I am just curious that do we need to uninstall previous version to upgrade to newer version?( not from beta to version 1, I mean from version 1 final to ver. 1.5 or ver.2)
@Tom Only for now Tom. In the future we will be adding automatic upgrades
Thanks for quick response. I did some searches on the web but I can’t find the full features and functions of Panda cloud. Does PCA contain any filter or just stop at detecting, disinfecting malware? @Pedro Bustamante
Panda slows down my computer using 100% of the CPU when I install other programs. What could be the cause of this? I have already re-installed the Anti-virus software but he problem persists. I this version of Panda corrupted? What can I do too resolve this issue, I would hate to have to abandon Panda in favor of another anti-virus program.
I have not been able to download Beta 3, since the download link does not work. Is there an updated link available? I am anxious to try this on both of my Win 7 machines.
@Tom what exactly do you mean by “filter”?
@Darryl Henderson this is not normal. Probably due to having another security product installed that also works in the background. Review the applications you have installed and uninstall if you have any permanent protection on-access scanner other than PCA.
@Dieter Please point your browser to http://www.cloudantivirus.com and you’ll be able to download version 1.0.
@Pedro Bustamante They are web or messenger filter. I saw them on most of the antivirus vendors out there.
P/S: In fact, I just want to know more about PCA, I do not try to find any problems from panda.
@Tom Thanks, I thought that is also what you meant but I wasn’t sure. For now PCA does not scan the web and email traffic streams, but it does scan and disinfect any attachment or download that enters the PC via these vectors.
Are there any know conflicts with exsisting AV applications? I am running the Kaspersky Security suite and a couple of Anti Spyware programs…Any input would be appreciated
This version is not support for Windows Server 2008 R2?!
I just installed Cloud AV 1.0 Final Release and received the following nastygram (in red)”There has been an error. There seems to be a problem and we cannot check your data. Please try again later.
Well, after several hours of “trying later,” I’m raising the HELP flag.
Suggestions, anyone?
Installed but did not receive confirmation email so I cannot start it. Obviously without an account I cannot enter the forums to ask for help either! so help!
i want to uninstalled this panda cloud anti virus isnt working
Hallo,
İ cannot activate my panda cloud AV.
The program doesnot except my registered emailadres and password, so i made a new account, same problem!
How can İ solve this problem?
@Guido Yes, you should not have 2 antivirus or anti-malware solutions running at the same time. They will conflict for sure. You can mix Panda Cloud Antivirus with other solutions such as behavioural analysis, firewall, etc. but not with another AV.
@ngthfong Sorry, no support for server OS.
@Mel Tolhurst is this during the activation of Panda Cloud Antivirus? What are you doing when this error comes up?
@Tonya & @Auke van der Velde, send me an email to pedro.bustamante@pandasecurity.com with your registered account and we will solve the problem you are having.
your program dose not check the siginers of the program
ie appsetup.exe is also a program that createdlabs uses for the sound card on 64 bit sys. your program reads it as a dialer
would like to see this fix. also would like to see
some type of addin that will leave some cookies on the system
as in ebay, uese them to keep you log in your program del them so you need to keep loging in real pain in the butt
I am a long-time Panda fan. Renewed Global 2010 and set it up on my old computers fine but it will not install on my new netbook running Win 7 Home Premium. What’s up? The older computers are Win XP machines…
Jerry Wesch
Hi! I just want to know if The Panda-program is superwising against virusattacs in present time and works with a firewall like f.i. Norton?
Can I exchange from Norton to Panda with the same or better result?
Grateful for Your adwise!
Best regards
Stig
cloudantivirus showing error 11 on my computer kindly assist me solve the
problem
Tried numerous other A>V ….yours is the best..so far….Thanks..
I upgrade my pc to Windows 7 and installed panda cloud.
I get the same error message that Mel Tolhurst wrote.
”There has been an error. There seems to be a problem and we cannot check your data. Please try again later.”
Something must be wrong with panda because I can’t start NanoServiceMain Service. I already created account and I can login. And I already reinstalled panda 5 times. There may be some problem but I can’t know what wrong with it.
When I try to start NanoServiceMain, it shows a side by side error and can’t start.
please advice me.
@james You can simply undo any detection from the Recycle Bin. Just click on the bottom-right corner of Cloud Antivirus to flip the screen. From the Recycle Bin you can unblock a suspicious/potentially unwanted detection. Alternatively you can click on “Can’t find what you’re looking for?” and get the history of disinfections where you can manually restore any disinfection.
@Jerry Wesch Please use the regular support forums for questions regading Panda AV, Internet Security and Global Protection products. You can find these at http://support.pandasecurity.com/forum.
@Stig Rydmark Yes it works as a full AV and is compatible with any third-party firewall. In the case of firewalls included in Norton and other products which also have AV, make sure to install first Cloud Antivirus and then install Norton *without* the AV (which I’m not sure you can do. Alternatively use other firewalls such as Outpost or Comodo.
@ramesh & @shuji, please post this same problem description at http://www.cloudantivirus.com/forum.
Panda Cloud Antivirus Top Dah !
I am trying to setup an account, it comes up with an error that my email address is already listed. I then go to log in and click on “Cant remember password” and it comes up with email address not found - HELP.
@Amanda Gotcher please send me your email address to pedro.bustamante@pandasecurity.com so we may take a look at what’s wrong.
Hi. I am so far loving this Cloud AV. Thank for it. I have had it with Avira, Avast and AVG. They are SO yesterday!
Thank you guys. I will keep in touch thru this forum…:)
Same here. email address not found
Hi
I have the same problem “email address not found”. Can i send my e-mail too? Or do you have it already because e-mail is required for writing a comment. Thanks in advance.
Hm, it seems that no one has an idea what’s wrong with Panda. As long as the error is not resolved, I will use Immunet Protect. Good Luck
When I try to start using the software I get an error message: “It seems you don’t have an internet connection.” I do not use a proxy server with my setup. Of course i have an internet connection, how do you think I downloaded your product!
Tried to instal cloud Got error messagwe 1406 Could not write value Version Type to key|software|Set up. Verify that you have sufficient access or contact your support personell. What do I do now?
@frustratet & @dragon please send me your email address which you used to register and we will activate them manually.
@Ron Cooke Panda Cloud Antivirus determines this by pinging http://www.iana.org. Try pinging yourself from a DOS prompt to see what answer you receive.
@Ed Hamilton What Operating System are you running under? Have you tried installing as an administrator?
What is the point of offering a PANDA software product that you cannot un-install. Now I cannot install any other ant-virus software products and I am stuck with a PANDA product that will NOT work
Never again PANDA thank you