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Posts Tagged ‘technical support’

Panda Cloud Antivirus 1.0.1

March 1st, 2010 93 comments

Today we are releasing a new version of Panda Cloud Antivirus, version 1.0.1. This version is basically a cumulative-fix release which incorporates Hotfix-1, Hotfix-2 and some small additional improvements.

The most notable improvement is that we have gotten rid of the initial account registration which used to be mandatory for first-time installs. Panda Cloud Antivirus will not ask for account during install anymore. Only if you want to participate in the Cloud Antivirus Support Forums will you need to create an account.

I have Cloud Antivirus 1.0 already installed. Do I need to download & install this version?
Not really. This new version incorporates hotfixes which you probably already have installed anyway. To check if you have them installed, simply browse to “C:\Documents and Settings\All Users” (XP) and you should see a subdirectory called “HF_PCA_somenumber”.

I have the hotfixes installed but I still have some problems with Panda Cloud Antivirus. Should I install this version?
Yes you might want to give it a try. Below you can find some more detail of what this version fixes which is not included in the existing hotfixes. In order to install this version on top of the one you already have, first uninstall your current version, then reboot and finally download & install the new version from http://acs.pandasoftware.com/cloud/CloudAntivirus.exe.

What’s the changelog of this version 1.0.1?

  1. Preactivated version does not require account creation during install
  2. Fix for certain conditions of stuck quick & full scan
  3. Improved cloud-heuristic detection for unknown malware – From HF_2
  4. Improved prevalence algorithms for priorization of new malware – From HF_2
  5. Fix of problems scanning certain files in system directories – From HF_1
  6. Fix for loss of connectivity after malware disinfection involving LSP – From HF_1
  7. Improved cloud-heuristic detection – From HF_1

pca101

CloudAV Support Forum

October 27th, 2009 66 comments

   
At the same time we released Panda Cloud Antivirus Beta3 we also published a new website with two interesting new services; a Collective Intelligence Activity Monitor and user-driven Technical Support Forum.

I really encourage all of you to start using the Support Forums as we have our entire Cloud Antivirus project teams from support, QA and development participating and looking forward to interact with you guys.
forums

Don’t be shy and visit our new support forum, drop us a note or let us know if you’re having any problems. Even if you simply want to say hello or drop suggestions for future versions, we’ll be happy to hear about it.